When will my back-ordered item ship? – Running and Cycling Enterprises

Sunglasses/Lenses/Accessories
We ship back-ordered sunglasses, lenses and accessories when we receive them – typically within two weeks. We’ll capture payments when we ship, not when you place the order.

Helmets
We ship back-ordered helmets when we receive them – usually more than two weeks. We’ll capture payments when we ship, not when you place the order.

If you would like to cancel or change a back-ordered item on your order please contact our Customer Service Team so they can assist you

For the fastest service, use the Help feature found at the bottom of your browser window.

To speak to a Customer Service Representative Call: (888) 860-7597

Customer Service Telephone Hours:

Monday - Friday 8:00am - 4:00pm (Pacific Time)

Customer Service Chat Hours:

Monday - Friday 8:30am - 3:45pm (Pacific Time)

Closed Saturday and Sunday