FAQ

Orders

• How do I change or cancel my order?
• How can I view my order status?
• How do I view my order history?

Shipping

• Does Rudy ship to my location?
• What are Rudy's shipping rates and policy?
• When will my order ship?
• When will my back-ordered item ship?
• Where do I find my tracking number?

Returns

• What is Rudy's return policy?
• How do I return my items?
• Does Rudy offer exchanges on items?
• When will my return be processed?

Rx

• What is PD?
• Does Rudy offer Rx lens options?
• What is the Rx Replacement Lens Program? (RxRLP)

Rudy Rewards

• How do I earn Rudy Rewards points?
• How do I view my Rudy Rewards account?
• What is the Rudy Rewards Program?

My Account

• How do I change my email address?
• How do I update my shipping or billing address?
• How do I view my account history?
• What if I can't remember my password?
• How do I create an account?

Warranty

• What is Rudy's warranty policy?
• How do I submit a warranty claim?
• What is the Replacement Lens Program? (RLP)
• What is the Rx Replacement Lens Program? (RxRLP)

Parts & Accessories

• What if I cannot find the parts and accessories I need?
• Where can I find parts and accessories?

Discount Codes

• How do I use my discount code?

Sponsored Athletes & VIPs

• How do I get sponsored by Rudy Project?
• How do I use my sponsored athlete or VIP discount?

Expert Voice

• What is Expert Voice?
• How do I get my Expert Voice discount?

USAT

• How do I get my USAT discount?

Quadpay

• What is Quadpay?