Frequently Asked Questions

Products

• What if the item I want is out of stock?
• How do I know what helmet size to order?
• What are ImpactX Photochromic lenses?
• Can I customize my Rudy Project eyewear?
• What are ImpactX lenses made of?
• Do you offer Personal Protective Equipment? (PPE)

See all 8 articles

Orders

• Can I change or cancel my order?
• What if I made a mistake on my order?
• Can I update the shipping address on my order?
• How can I view my order status?
• I received the wrong item/product what do I do?
• What if my order/items arrive damaged?

See all 7 articles

Shipping

• When will my order ship?
• Where do I find my tracking number?
• Do you ship to my location?
• What are your shipping rates and policy?
• Will I have to pay duties and taxes for my shipment? (Canada)
• What if my shipment is lost or stolen?

Returns

• How do I return my items?
• Do you offer exchanges on items?
• Can I return outlet items?
• When will my return/refund be processed?
• What is your return policy?

Warranty

• What is your warranty policy?
• How do I submit a warranty claim?
• What is the Crashed Helmet Replacement program?
• What is the Replacement Lens Program? (RLP)
• What is the Rx Replacement Lens Program? (RxRLP)

Rx

• Do you offer prescription Rx lens options?
• How do I place a custom Rx prescription order?
• Can I send my Rx prescription later?
• When will my Rx prescription order ship?
• What is pupillary distance (PD)?
• What is the Rx Replacement Lens Program? (RxRLP)

Rudy Rewards

• What is the Rudy Rewards Program?
• How do I view my Rudy Rewards account?
• How do I earn Rudy Rewards points?
• How do I redeem my Rudy Rewards points?

My Account

• How do I create an account?
• What if I can't remember my password?
• How do I update my shipping address?
• Can I change my account email address?
• How do I view my account history?

Parts & Accessories

• Where can I find lenses/parts/accessories?
• What if I cannot find the parts or accessories I need?

Discount Codes

• How do I use my discount code?

Sponsored Athletes & VIPs

• How do I get sponsored by Rudy Project?
• I am a sponsored athlete or VIP and not sure how to get my discount?

USAT

• What is USA Triathlon? (USAT)
• How do I get my USA Triathlon discount?

Expert Voice

• What is Expert Voice?
• How do I get my Expert Voice discount?

Military | First Responders | Teachers

• Do you offer Military/First Responder/Teacher discounts?

ZIP Pay

• What is ZIP Pay?
• How does ZIP Pay work?