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  1. Running and Cycling Enterprises
  2. FAQ

FAQ

Orders

  • How do I change or cancel my order?
  • How can I view my order status?
  • How do I view my order history?

Shipping

  • Does Rudy ship to my location?
  • What are Rudy's shipping rates and policy?
  • When will my order ship?
  • When will my back-ordered item ship?
  • Where do I find my tracking number?

Returns

  • What is Rudy's return policy?
  • How do I return my items?
  • Does Rudy offer exchanges on items?
  • When will my return be processed?

Rx

  • What is PD?
  • Does Rudy offer Rx lens options?
  • What is the Rx Replacement Lens Program? (RxRLP)

Rudy Rewards

  • How do I earn Rudy Rewards points?
  • How do I view my Rudy Rewards account?
  • What is the Rudy Rewards Program?

My Account

  • How do I change my email address?
  • How do I update my shipping or billing address?
  • How do I view my account history?
  • What if I can't remember my password?
  • How do I create an account?

Warranty

  • What is Rudy's warranty policy?
  • How do I submit a warranty claim?
  • What is the Replacement Lens Program? (RLP)
  • What is the Rx Replacement Lens Program? (RxRLP)

Parts & Accessories

  • What if I cannot find the parts and accessories I need?
  • Where can I find parts and accessories?

Discount Codes

  • How do I use my discount code?

Sponsored Athletes & VIPs

  • How do I get sponsored by Rudy Project?
  • How do I use my sponsored athlete or VIP discount?

Expert Voice

  • What is Expert Voice?
  • How do I get my Expert Voice discount?

USAT

  • How do I get my USAT discount?

Quadpay

  • What is Quadpay?
Running and Cycling Enterprises