Running and Cycling Enterprises support for both Rudy Project and XX2i Optics is available Monday to Friday, 8 AM-4:30 PM Pacific Standard Time. We observe North America public holidays. For more information on our observed holidays, see this article.
During normal business hours you may chat with our customer service representatives by using the Chat button found at the bottom left hand side of your screen or device.
If you are contacting us after business hours, use the Help feature found at the bottom of your browser window and submit your question(s) for our customer service staff to respond to the next business day.
Please don’t send a follow-up email until you hear back from a member of our support team. It will change the timestamp on your original email and can bump your email back in the queue. This will increase the response time and we want to help you as soon as possible.
Customer Service Chat Hours:
Monday - Friday 8:30am - 4:00pm (Pacific Time)
To speak to a customer service representative via telephone, you may call us at (888) 860-7597.
Customer Service Telephone Hours:
Customer Service Telephone Hours:
Monday - Friday 8:00am - 4:30pm (Pacific Time)
We are located in Southern California and open Monday thru Friday and closed Saturday and Sunday.
We reserve the right to restrict or deny support at anytime based on what RACE deems as inappropriate behavior.
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