Frequently Asked Questions

Products

• What is UTMB?
• Can I place a custom sunglasses order?
• How do I know what model I have?
• Do all of your lenses offer UV protection?
• How do I know which sunglasses will fit me?
• How do I know what helmet size to order?

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Orders

• Can I change or cancel my order?
• What if I made a mistake on my order?
• Can I update the shipping address on my order?
• How can I view my order status?
• I received the wrong item or an item is missing from my order what do I do?
• What if my order/items arrive damaged?

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Shipping

• What are your shipping rates and policy?
• When will my order ship?
• Where do I find my tracking number?
• Do you ship to my location?
• Will I have to pay duties, taxes or tariffs for my shipment? (Canada)
• What if my shipment is lost or stolen?

Returns

• How do I return my order/items?
• Do you offer exchanges on items?
• Can I return outlet items?
• Can I return items I purchased at an event/expo/vendor booth?
• When will my return/refund be processed?
• What is your return policy?

Warranty

• How do I submit a warranty claim?
• What is your warranty policy?
• How do I replace scratched or damaged lenses?
• My product broke or got damaged what do I do?
• What is the Crashed Helmet Replacement program?
• What is the Replacement Lens Program? (RLP)

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Rx

• What Rx Shield lens options are available?
• Can I update/replace the prescription lenses for the sunglasses/inserts/docks I already own?
• Do you offer prescription Rx lens options?
• How do I place a custom Rx prescription order?
• How do I know which model or Rx option is best for my prescription?
• Can I order progressive Rx prescription lenses?

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Sports

• Triathlon
• Road Cycling
• Gravel Cycling
• Mountain Bike
• Running
• Pickleball

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Rudy Rewards

• When will my Rudy Rewards points be available to use and do they expire?
• What is the Rudy Rewards Program?
• How do I view my Rudy Rewards account?
• How do I earn Rudy Rewards points?
• How do I redeem my Rudy Rewards points?

My Account

• How do I create an account?
• What if I can't remember my password?
• How do I update my shipping address?
• Can I change my account email address?
• How do I view my account history?

Parts & Accessories

• Where can I find compatible lenses/parts/accessories?
• What if I cannot find the parts or accessories I need?

Discount Codes

• Do you offer new customer discounts?
• How do I use my discount code?

Sponsored Athletes & VIPs

• How do I partner with Rudy Project?
• I am a partner athlete or ambassador and not sure how to get my discount?

USAT

• What is USA Triathlon? (USAT)
• How do I get my USA Triathlon discount?

Expert Voice

• What is Expert Voice?
• How do I get my Expert Voice discount?

Military | First Responders | Teachers

• Do you offer Military/First Responder/Teacher discounts?

Truemed HSA/FSA

• What is Truemed?
• What is an HSA/FSA account?
• How does using my HSA/FSA account save me money?
• What is a Letter of Medical Necessity (LMN)?
• I don't live in the USA, can I still use Truemed for my HSA/FSA payment?
• How long does it take for me to receive my Letter of Medial Necessity (LMN)?

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ZIP Pay

• What is Zip Pay

Afterpay

• What is Afterpay?

Contact Info

• Shipping address
• Email address
• Phone number