Truemed requires a Letter of Medical Necessity (LMN) based on a qualified health survey for HSA/FSA use. If you were deemed ineligible, your responses did not indicate a specific, current medical condition requiring the product for treatment, rather than general wellness.
Next Steps to Consider:
- Retake the Survey: If your condition has changed, you may retake the survey to see if a more appropriate diagnosis can be made.
- Review Eligibility: Confirm the item is not primarily for general health, which is not covered.
- Contact Support: For specific questions regarding the denial, email Truemed support at team@truemed.com.
For more details visit our Truemed Information page